Gambling should be fun. But it can stop being fun. TheVic Casino has built a set of tools to help players stay in control before things go sideways. By promoting a safe environment on the official TheVic platform, we ensure that players have access to the help they need.

Here’s a breakdown of everything on offer.

Spending Limits: Net Deposit Controls

One of the most practical tools is the net deposit limit. You set a cap on how much you can lose — daily, weekly, or over 30 days. It’s not based on raw deposits alone; it tracks the difference between what you put in and what you take out.

So if you deposit £50 and withdraw £30, your net deposit is £20. That’s what counts toward your limit.

The limits work on a rolling period, not a calendar reset. A daily limit covers any 24-hour window. A weekly limit covers the last 7 days. This means you can’t game the system by waiting for midnight Monday.

Adjusting your limits:

• Lowering your limit takes effect immediately.
• Increasing your limit takes 24 hours. After that window, you have to log back in and actively confirm the increase. This cooling-off period is intentional — it gives you time to change your mind.

If you hit your limit mid-session, you either withdraw some funds or wait it out until older deposits roll outside the calculation window.

A global limit can also be applied to your account when a concern is identified. This limit works across all Rank Interactive sites — BellaCasino, Grosvenor, Mecca Bingo, MagicalVegas, SpinandWin, and others. Hit the limit on one site, and deposits are blocked on all of them until the rolling period resets.

You’ll get a reminder to review your limits every 6 months by default. You can change that to monthly or every 3 months through your account settings. These reminders can’t be turned off entirely — it’s a UK Gambling Commission requirement.

Reality Check: Tracking Time at the Table

It’s easy to lose track of how long you’ve been playing. The reality check feature fixes that.

You set a time interval — anywhere from 10 minutes to 1 hour — and a pop-up appears when you hit it. From there you can snooze it, change the frequency, or turn off reminders for the rest of that session.

A session starts when you open a game and ends when you close it (or lose connection). So each time you launch a new game, the clock resets.

It’s a small thing, but having a regular nudge makes a real difference.

Taking a Break

If you need to step back for a while, the “Take a Break” option locks your account for a set period. You choose the length, confirm it, and that’s it — you can’t unlock it early.

One thing to note: this only affects your TheVic account. If you have accounts on sister sites or other platforms, those aren’t touched.

Once the break period ends, you can log back in and play again if you want to.

Self-Exclusion: A Harder Stop

Self-exclusion is for when you want a longer break and you want it to stick.

You can exclude yourself for a minimum of 6 months, up to 5 years. The exclusion applies across all Rank Interactive gaming sites — not just TheVic. So moving to a sister site isn’t an option during that period.

A few things to know going in:

• You can’t reopen the account until the exclusion period ends.
• You can’t create a new account using the same personal details.
• Any cash balance gets transferred back to your bank.
• Bonuses, loyalty points, and promotion opt-ins are forfeited and won’t be restored when the account reopens.

If you want to exclude from all licensed UK online gambling companies at once, GAMSTOP handles that. It’s free and covers far more than just TheVic.

When your self-exclusion period is over, the Safer Gambling Team can be reached on 0800 316 3488 to start the reinstatement process.

Verifying Affordability

Financial documents may be requested as part of responsible gaming checks. This is a UKGC requirement — the goal is to confirm that what you’re spending is actually within your means.

Documents need to cover the last 3 full months. Each one should clearly show your name and address, with no cropped edges or missing sections.

What to send, depending on your situation:

• Employed or self-employed: 3 months of payslips and bank statements. For self-employed, a P60 or self-assessment form works too.
• Using savings: A bank statement showing the savings account, plus evidence of how the savings were built up.
• Using winnings: A statement from the gaming operator showing your winnings, plus a bank statement showing the withdrawal and deposit to your TheVic account.
• Retired: Pension slips or letters showing income, and related bank statements.

Documents can be uploaded directly through the secure portal or emailed to verify@thevic.com.

For other options, the Player Protection Team is available on 0808 304 3394.

GamProtect: Industry-Wide Protection

GamProtect is different from the other tools here. It’s not something you activate yourself — it’s applied by gambling companies when a customer is identified as being at serious risk.

If you disclose to any participating operator that you have a gambling addiction, are receiving treatment, are at risk of harm, have a medical condition affecting decision-making, or want to stop permanently — adding you to the GamProtect register becomes a requirement.

Once you’re on it:

• Other participating companies are notified and close any accounts you have with them.
• You stay on the register for a minimum of 5 years. You cannot remove yourself during this period.
• After 5 years, you can request removal by contacting the operator that added you.
• If you don’t request removal, you stay on for another 35 years.
• After removal, your details are kept for 7 more years for record-keeping.

GamProtect vs GamStop:

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Both are related to exclusion, but different. GamStop is a self-exclusion tool you choose to activate. GamProtect is applied by the operator — it’s a more serious measure triggered by specific disclosures.

If your account was closed by TheVic and you believe it was done in error, or if you want to discuss removal from the register after 5 years, the Player Protection Team can be reached on 0800 316 3488.

If another operator closed your account, that operator will need to be contacted directly.

Blocking Gambling Ads

If you’re trying to cut down or quit, gambling ads on social media can be a problem. The most practical step is to unfollow or unfriend any social accounts connected to TheVic, Grosvenor, Mecca Bingo, and other gambling brands. Since social platforms aren’t linked to casino membership databases, blocking ads through those systems isn’t possible — removing the connection yourself is the most reliable fix.

Most platforms also have built-in ad controls that let you reduce what you see in your feed.

Support Resources

If you’re dealing with a gambling problem — or you’re worried about someone who is — these organisations can help:

• GambleAware – Free, confidential support. Visit gambleaware.org.
• GamCare – National resource for gambling-related problems. Call 0808 8020 133 (free) or visit GamCare.org.uk.
• Gamblers Anonymous – Peer support and online groups. Visit GamblersAnonymous.org.uk.
• National Problem Gambling Clinic – Includes family support for those affected by someone else’s gambling.
• GAMSTOP – Free self-exclusion from all UK-licensed online gambling sites. Visit Gamstop.co.uk.
• Gambling Therapy – Live advice helpline, online groups, app support, and residential counselling. Call 01384 241292 or email help@gordonmoody.org.uk. Website: GamblingTherapy.org.

Under 18

No one under 18 is permitted to use the casino. If you share a home with minors, parental control software like CYBERsitter (cybersitter.com) or Net Nanny (netnanny.com) can block access to gambling sites.

Age verification documents can be requested at any point.

How to Reach the Safer Gambling Team

• Live chat: Click the chat bubble at the bottom right of the page. Select “Safer Gambling” to reach the right team.
• Phone (Player Protection): 0800 316 3488
• Phone (Affordability queries): 0808 304 3394
• Email (documents): verify@thevic.com

All of these tools are available in your account under Profile › Safer Gambling.